Shipping policy

SHIPPING POLICY

Last updated: 29 September 2026

Thank you for shopping with Rosie McClelland! 🤍 We want to make sure your order reaches you safely, so all orders are sent using a tracked shipping service.

PROCESSING & DISPATCH

All orders are processed and dispatched within 5–7 business days after your order has been placed.

Business days are Monday to Friday and do not include weekends or UK bank holidays.

During particularly busy periods, new product launches, holidays or sales, processing times may occasionally take a little longer. We appreciate your patience and will always aim to get your order on its way as quickly as possible.

Please note that the 5–7 business day timeframe is our processing and dispatch time and does not include the delivery time once your parcel has been handed over to the courier.

TRACKED SHIPPING

All orders are sent using a tracked shipping service.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where available, so you can follow your parcel on its journey to you.

Please allow some time after receiving your dispatch confirmation for the tracking information to update.

DELIVERY TIMES

Delivery times will vary depending on your location and the shipping service selected or available at checkout.

Any delivery estimates provided are estimates only and begin after your order has been processed and dispatched.

Unfortunately, once a parcel has been handed over to the courier, delays can occasionally occur that are outside of our control.

SHIPPING COSTS

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

The cost may vary depending on your delivery location and the shipping service required.

DELIVERY ADDRESS

Please make sure that your name, delivery address and postcode are correct before completing your order.

If you realise you have entered incorrect delivery information, please contact us as soon as possible at Danielle@rosiemcclelland.com.

We will do our best to update your details if your order has not yet been dispatched, but unfortunately, we cannot guarantee that changes can be made once an order has been processed.

LOST OR DELAYED ORDERS

If your tracking information has not updated for an extended period or you believe your parcel may have been lost, please contact us at Danielle@rosiemcclelland.com with your name and order number.

We will do our best to help investigate the issue with the relevant delivery provider.

INTERNATIONAL SHIPPING

If international shipping is available to your destination, delivery times may be longer than UK deliveries.

International customers may also be responsible for any applicable customs duties, import taxes or additional feescharged by their country. These charges are outside of our control and are the responsibility of the customer where applicable.