Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at danielle@rosiemcclelland.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at danielle@rosiemcclelland.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at danielle@rosiemcclelland.com.

RETURNS & REFUND POLICY

We hope you love your order! However, if you are not completely happy with your purchase, you may return eligible items to us within 30 days of receiving your order.

RETURNS

To be eligible for a return, your item must be returned within 30 days of delivery.

Items must be:

Unused, unworn and in their original condition
Returned with any original packaging and tags where applicable
Accompanied by your order number or proof of purchase

Unfortunately, we cannot accept returns requested after the 30-day return period.

HOW TO MAKE A RETURN

If you would like to return an item, please contact us first at:

Email: danielle@rosiemcclelland.com

Please include your name, order number and reason for return.

Once you have contacted us, please send your return to:

Rosie McClelland
PO Box 12530
Bishops Stortford
CM23 9LP
United Kingdom

Please ensure your name and order number are included inside your return so that we can identify your order.

Customers are responsible for the cost of returning an item unless the item received is faulty, damaged or incorrect. We recommend using a tracked postage service and keeping your proof of postage, as we cannot be responsible for returns that are lost in transit.

REFUNDS

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.

Original delivery charges and return postage costs are not refundable, except where required by law or where an item is faulty, damaged or incorrect.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible at Danielle@rosiemcclelland.com with your order number and photographs of the item.

We will work with you to resolve the issue as quickly as possible.

NON-RETURNABLE ITEMS

For hygiene and other applicable reasons, certain products may not be eligible for return. Personalised or custom-made products may also be non-returnable unless they are faulty or damaged.

Any exclusions will be clearly stated on the relevant product page where applicable.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible. If your order has already been dispatched, you may need to wait until it arrives and then return it in accordance with this policy.

Nothing in this Returns & Refund Policy affects your statutory rights under UK consumer law.